We know that “thank you” is not a big enough word to tell you how much we appreciated you being there for us when things got too frustrating to handle. If it were not for you, with all your dedication to customer satisfaction, we would have not been able to complete this house building project. Your professionalism and understanding is what kept us going. We are lucky to have met you.
We wish you all the best in your career.
We recently had the experience of having Lemel build our home in Eagle. Now that the boxes have been unpacked and the clutter somewhat cleared, we wished to take a few minutes of your time to address the service that we received from your staff.
From the moment we first stepped foot in a Lemel model to the day we unpacked our first box in our Lemel home, the experience and horror stories from other home builders never came to pass.
Never having built a home before, we were told to expect delays, unanswered questions, questionable construction practices, inflated “up-charges”, and so on and so on. As construction commenced and proceeded smoothly, our friends would continue to say, “it’ll happen, just wait.”
Needless to say, It never did “happen” and the assurances and commitments afforded us by your staff came to be. From Colleen answering our first basic questions and leading us in the right direction, to Liz, who politely answered each and every call as well as provide prompt and satisfactory solutions and answers to problems and questions. Even Jim, our expeditor, kept us informed after his inspections, as well as amused with his humor. And the countless others who nailed, plumbed, and sealed and whose work contributed in making this home our “dream come true.”
Even those who built homes near us often commented that they were impressed at how the construction proceeded, how the crews were always seen working, how trash was not left to be blown around and how we were still smiling.
It goes without saying that those neighbors and friends who told us about the problems and “nightmares” of building a new home now ask us who our builder was.
We, of course, tell them Lemel Homes!
We just wanted to thank you for the wonderful basket of food you gave to us upon closing. We enjoyed the meal as our first dinner in our house on New Year’s Eve. It was a wonderful family celebration!
We wanted to let you know, also, how much we have enjoyed working with you and your company as you built our house. Although often times the building process can be a stressful, less than enjoyable experience, we found the opposite to the true building with Lemel. You and your staff made the whole process a wonderful experience for us. The people we worked with were all outstanding!
Phil was always willing to give of his time and he was extremely patient and easy to work with. He was always nice to talk with. We could count on him to get back to us with answers to our questions.
The construction crews—all of them that we came into contact with, were very friendly and pleasant On top of that, they were very hard workers and got the job done and done well.
Sandy was very professional and extremely knowledgeable. We could always count on her to handle things efficiently and accurately. Jeri was organized and very helpful. And Bette seems like she will be very helpful and organized.
Nick was wonderful to work with! His patience, calm demeanor and upbeat attitude made every day of building the house that much more enjoyable. His and his teams’ efforts to get the house done by the end of the year were very much appreciated. One of our new neighbor’s said, “Whoever the expeditor is on your job is remarkable!” And it was true—there were practically no “down” days during the entire building process.
We greatly appreciated your insights, creative suggestions, and overall vision for creating our house. Your visits, personal attention, and expertise made a wonderful first impression on us.
Overall, those we mentioned and those not mentioned helped build a house while strengthening your reputation as a fine homebuilder. Building our home with Lemel was, we feel, one of the best decisions we’ve made. Our home is very high quality, it is beautiful, and the process itself was enjoyable. We have built three times now, and we finally feel like we are “home.”
Thank you to your and your staff for a job well done. We have, and will continue to, recommend your company to our friends.
A very happy and blessed New Year to you all!